Outstanding performance – exceeding KPIs such as Quality, CSAT, and Adherence!
KECH’s management team has designed, implemented, and successfully operated omni-channel contact centers for many federal clients, including the US Citizenship and Immigration Services, General Services Administration, and the Department of Education. We are passionate about providing the highest quality support for our clients. We understand that our CSRs are often the first touchpoint for end-users and it is imperative that they make every interaction a positive customer experience.
- Extensive experience across verticals including healthcare, education, and finance.
- Tailored contact center operations that consistently exceed expectations and deliver exceptional results.
- A professional, empathetic, and efficient team trained to prioritize customer satisfaction and trust.
Additional KECH Services
Woman Owned Small Business
KECH, a HUBZone Certified and WOSB, brings knowledge and experience that spans 50+ years of success in IT services, with a focus on mission critical contact center support for clients in the Civilian and DHS sectors.