Consulting and Business Strategy

KECH has extensive knowledge of what it takes to succeed in winning and delivering contact center services for the Federal Government.

Omni-Channel Contact Centers

KECH’s management team has designed, implemented, and successfully operated omni-channel contact centers for many federal clients.

Customer Journey and Experience

The KECH team has managed very high profile contact centers for the Federal Government and helped agencies significantly improve their customer experience.

Client Business Development

KECH understands that each client is different. We are adept at identifying and building differentiators that enhance your brand.

Economically Disadvantaged Woman Owned Small Business (EDWOSB)

KECH, a HUBZone Certified and EDWOSB, brings knowledge and experience that spans 45+ years of success in IT services, with a recent focus on mission critical contact center support for clients in the Civilian and DHS sectors. Read More About Our Company