“KECH provided creative and intuitive solutions to our program needs; they were able to take varying requirements from multiple stakeholders and create a cohesive training module that clearly communicated the material.”
– Department of Defense customer
Experience exceptional results with the KECH team’s expertise in helping organizations exceed objectives, elevate citizen experience, and achieve seamless operational scalability.
- On time implementation of contact center infrastructure including cloud telephony, CRM, integrating all systems, and emerging technology. We have certified engineers for platforms like AWS, Google, and NICE.
- Using a blended learning methodology, we design, develop, and deliver training that ensures participants acquire new knowledge and skills effectively. Our comprehensive approach includes the development of Computer-Based Training (CBT) courses that combine interactive activities, animations, videos, games, knowledge checks, scenario training, and tangible takeaways.
- Independent Quality Assurance methodology customized to meet agency objectives.
Additional KECH Services
Woman Owned Small Business
KECH, a HUBZone Certified and WOSB, brings knowledge and experience that spans 50+ years of success in IT services, with a focus on mission critical contact center support for clients in the Civilian and DHS sectors.