Williamsburg, KY, August 17, 2022

KECH’s second quarter of 2022 has seen many accomplishments:

• KECH made the Inc 5000 List for Fastest Growing Privately Owned Companies for the 2nd year in a row! We are thrilled to be recognized for such a major accomplishment again.  We want to thank the whole KECH team for their contributions to our continued growth.  We have an awesome team!!
• We started a new contract supporting Student Aid- we are happy to be able to continue supporting those that want to pursue higher education! We hired 60 people in May and June, and we are continuing to grow!
• We also started to support some new Student Aid work streams and we have hired 50 personnel in support of these back-office tasks!
• KECH secured another new contract where we added 60 new employees to assist government personnel in enrolling and using a new retirement technology platform!
• We appreciate the support and recognition of our partners, and we are continuing to grow on every contract we have been awarded.

We are hiring! Come join our winning team! Open positions are posted on our website.

About KECH, Inc.

KECH, Inc., founded in 2016, is a HUBZone certified, WOSB, providing clients with successful IT Service solutions. KECH has four lines of business: 1) Consulting- we have helped our clients win more than $400M in new business awards; 2) Contact Center and Service Desk operations- we provide 600+ customer service staff focused on providing a great interaction every time; 3) Professional Services: Learning & Development- we design, develop, and administer training for multiple clients using the top training techniques to create interactive training that promotes a culture of learning through self-paced training; Contact Center Infrastructure- we are partnering with multiple vendors to design, develop, implement, and administer custom solutions;  and 4) Our products line includes the KECH Management Portal, KECH Learn – our Learning Management System (LMS), and KECH Connect- our customized contact center technology platform. KECH is a 2019, 2020, 2021, and 2022 Best Places to Work in Kentucky winner for the Small and Midsize Business Category awarded by the KY Chamber of Commerce! KECH ranked No. 410 on the 2021 Inc. 5000 List of the Fastest Growing Privately Owned Companies.

Williamsburg, KY, April 18, 2022

It has been a busy first quarter for KECH! Below is a list of some of our latest accomplishments:

• KECH received our KY Women Business Enterprise (WBE) designation, and we are now recognized as a WBE for State and Local government opportunities in KY. For more information , please check out: Minority & Women Business Enterprise Certification Program – Finance and Administration Cabinet (ky.gov). We will also be applying for WBE status with other states this year.
• We were awarded a GSA Schedule for the Consulting and Contact Center SINs! We look forward to participating in additional bids this year. To see KECH’s Schedules, please search for KECH on  gsaadvantage.gov
• KECH received notification from SBA of our continuation as a HUBZone certified small business for 2022.
• For the 4th year in a row, KECH was recognized as a “Best Places to Work” winner by the KY Chamber of Commerce!  We will find out our ranking in June.  The selection process is based on an assessment of the company’s employee policies and procedures and the results of an internal employee survey.  As most business owners know, 2021 was a difficult year for hiring and retaining employees. During this time, KECH was able to grow significantly- we feel that our culture and employee focus really aided our growth. This is a huge accomplishment for us, and we are so proud to be recognized again!

We are appreciative every day for the meaningful work that KECH supports such as: helping active military, veterans, and their families with health and other benefits; assisting US citizens with economic stimulus payments; aiding people that are seeking to better themselves through higher education; directing citizens to the correct government points of contact; and listening and assisting consumers with financial issues!

We are hiring! Come join our winning team! Open positions are posted on our website.

About KECH, Inc.

KECH, Inc., founded in 2016, is a HUBZone certified, WOSB, providing clients with successful IT Service solutions. KECH has four lines of business: 1) Consulting- we have helped our clients win more than $400M in new business awards; 2) Contact Center and Service Desk operations- we provide 400+ customer service staff focused on providing a great interaction every time; 3) Professional Services: Learning & Development- we design, develop, and administer training for multiple clients using the top training techniques to create interactive training that promotes a culture of learning through self-paced training; Contact Center Infrastructure- we are partnering with multiple vendors to design, develop, implement, and administer custom solutions;  and 4) Our products line includes the KECH Management Portal, KECH Learn – our Learning Management System (LMS), and KECH Connect- our customized contact center technology platform. KECH is a 2019, 2020, 2021, and 2022 Best Places to Work in Kentucky winner for the Small and Midsize Business Category awarded by the KY Chamber of Commerce! KECH ranked No. 410 on the 2021 Inc. 5000 List of the Fastest Growing Privately Owned Companies.

Williamsburg, KY – March 10, 2021 – KECH, Inc. is excited to announce our recognition as a 2021 Best Places to Work in Kentucky Award Winner! But this year we are moving on up – KECH was included in the mid-size business category that consists of companies with 150-499 employees. This is the third consecutive year that KECH has been selected for this honor by the Kentucky Chamber of Commerce and the Kentucky Society for Human Resource Management (KYSHRM).

The selection process is based on an assessment of the company’s employee policies and procedures and the results of an internal employee survey. For more details about Best Places to Work in Kentucky, visit www.bestplacestoworkky.com. As most business owners know, 2020 was a difficult year, and changes to the work environment had to be made very quickly to keep employees safe. KECH was able to deploy a work at home model for 99% of our employees within two weeks. Additionally, due to our adaptability and dedication to operational excellence throughout the pandemic, KECH grew significantly in Kentucky and expanded to Texas during the latter half of the year.

Moving from a mostly brick and mortar model to a work at home environment is a big change for contact center employees. KECH’s culture is very focused on treating our employees right and promoting employee engagement so we had to figure out how to continue that practice virtually. Even though we were not physically together, we were able to stay connected through fun virtual games that we ran every few weeks such as “Guess the Number of Candies in the Picture of the Candy Jar”; “Pumpkin Coloring Contest” with a drawing by our own Whitley Davenport (Trainer and Quality Analyst on one of our DOD programs); and even virtual Bingo and Pictionary get togethers in the evening.

“Our team continues to come up with creative ways to connect with our employees and make them feel valued which has helped us to be recognized as a “Best Place to Work in KY” for the 3rd year in row!” Chris Carpenter, CEO commented. Kevin Woznick, COO, added “At KECH, we appreciate and recognize hard work, so it is gratifying to know our employees helped to vote KECH as a great place to work again.”

Interested partners are encouraged to visit the KECH, Inc. website (www.kechco.com) to learn more about how we can help you enhance your operations through our full suite of services.

About KECH, Inc.

KECH, Inc., is a HUBZone certified, WOSB, providing clients with successful IT Service solutions such as L&D, contact center, service desk, consulting and proposal services, and staff augmentation. KECH is currently supporting multiple government agencies such as the IRS, Department of Education, and Department of Defense agencies.

Williamsburg, KY – September 18, 2020 – KECH, Inc. is excited to announce our Community Partnership award from the Whitley County School District! In February 2020, KECH started a partnership with Whitley County High School to launch a career training program. As a business owner in the Whitley County area, KECH is dedicated to helping the area thrive by adding new jobs/careers at our Williamsburg KY headquarters. The KECH Learning Center program provides training to high school students who do not plan to, or have delayed attending college/university, and want to be trained for a career with growth potential in the contact center environment.

The program teaches the students contact center 101:

• Understanding and using all types of technology, including Interactive Voice Response (IVR), Automated Call Distribution (ACD), Customer Relationship Management (CRM), Workforce Optimization (WFO), Surveys, and emerging technologies such as chatbots and other AI
• Customer service and soft skills such as building rapport with callers, active listening, how to handle challenging customers, and more
• Career pathing through career opportunities available within a contact center
• Understanding the types of contact centers, especially focused on Federal government, and the requirements for eligibility to work on a Federal contract

The program is designed to not only teach students about a contact center career but also provide valuable life skills that can be applied to any type of profession, including resume writing, mock interviews, employee expectations for attendance, timeliness, productivity, etc. The goal of the program is to provide students with the necessary skills to obtain a contact center job with KECH or other local contact centers in the area. During the summer of 2020, KECH employed about half of the students that participated in the program.

The partnership has been a very rewarding experience for the KECH team. Many of our KECH team members were key contributors to helping us develop and implement the program. We would like to recognize the following employees for their dedication and hard work on the program: Christie Angel, Joe Creech, Lauren Creech, Whitley Davenport, Crystal Early, Kristen Gentry, Felicia Huddleston, Jesse King, Jeremy Lambdin, Tiffany Lawson, Cody Rae McVey, Eileen Morrow, Rodney Ramsey, Justin Richardson, Andrew Roaden, Brittany Strunk, and Travis Woznick.

About KECH, Inc.

KECH, Inc., is a HUBZone certified, EDWOSB, providing clients with successful IT Service solutions such as L&D, contact center, service desk, consulting and proposal services, and staff augmentation. KECH is currently supporting multiple government agencies such as the US Citizenship and Immigration Services and Department of Defense agencies.

Christie Angel and Alex Schultheiss holding the award

Williamsburg, KY – August 20, 2020 – KECH, Inc. is excited to announce our recognition as an employer that contributes to national security and protects liberty by supporting employee participation in the National Guard and Reserve Force! Alex Schultheiss, a KECH employee that provides contact center support to Active Military personnel and Veterans, and also serves in the National Guard, nominated Christie Angel, Operations Manager, for the award earlier this year. On August 20th, Christie was presented with the award by Lt. Phoenix of the Army National Guard. The whole KECH team is extremely proud of Christie!

Alex was excited to let us know the reasons he nominated Christie for the award. He stated “I nominated Christie because of her willingness, and those above her, for being so understanding when it comes to my military career. If I’ve ever had something that has come up due to me being in the military she has always been with me 100% and ensuring that I’m able to properly assist my soldiers and/or my states by allowing me to be absent from work or take the time I need to make sure I get my job done correctly.”

Christie leads a team of personnel that provide contact center services for Active Military, Veterans, and their families to check eligibility of benefits. Christie is a true leader and inspires her team to give their all every day! KECH is a subcontractor to InspiriTec, a non-profit Ability One company, that hires disabled Veterans. KECH greatly appreciates our partnership with such a great company that cares about and supports disabled Veterans, and supports KECH’s commitment to hiring Veterans, National Guard soldiers, and reservists.

About KECH, Inc.

KECH, Inc., is a HUBZone certified, EDWOSB, providing clients with successful IT Service solutions such as L&D, contact center, service desk, consulting and proposal services, and staff augmentation. KECH is currently supporting multiple government agencies such as the US Citizenship and Immigration Services and Department of Defense agencies. Interested partners are encouraged to learn more about how we can help you enhance your operations through our full suite of services.

Williamsburg, KY – January 28, 2020 – KECH, Inc. is excited to announce our recognition as a 2020 Best Places to Work in Kentucky Award Winner! This is the second consecutive year that KECH has been selected for this honor by the Kentucky Chamber of Commerce, the Kentucky Society for Human Resource Management (KYSHRM) and Clearpath Mutual Insurance. KECH, Inc. has been recognized in the small business category consisting of companies with 15-149 employees.

The selection process is based on an assessment of the company’s employee policies and procedures and the results of an internal employee survey. For more details about Best Places to Work in Kentucky, visit www.bestplacestoworkky.com.

“KECH is thrilled to be awarded as a “Best Place to Work in KY” for the second year in a row!” Chris Carpenter, CEO, commented. Kevin Woznick, COO, added “We are very thankful to have such a talented team that cares for each other and the customers we serve.”

Interested partners are encouraged to visit the KECH, Inc. website (www.kechco.com) to learn more about how we can help you enhance your operations through our full suite of services.

About KECH, Inc.

KECH, Inc., is a HUBZone certified, EDWOSB, providing clients with successful IT Service solutions such as L&D, contact center, service desk, consulting and proposal services, and staff augmentation. KECH is currently supporting multiple government agencies such as the US Citizenship and Immigration Services and Department of Defense agencies.

Williamsburg, KY – January 23, 2019 – KECH, Inc., a HUBZone certified, Economically Disadvantaged Woman Owned Small Business (EDWOSB), is excited to announce our recognition as a 2019 Best Places to Work in Kentucky Award Winner! This is the 15th year that the Kentucky Chamber of Commerce, the Kentucky Society for Human Resource Management (KYSHRM) and Lifestyle Health Plans have selected awardees. KECH, Inc. has been recognized in the small business category consisting of companies with 15-149 employees.

The selection process, managed by Best Companies Group, is based on an assessment of the company’s employee policies and procedures and the results of an internal employee survey. The competition is a multi-year initiative designed to motivate companies in the Commonwealth to focus, measure and move their workplace environments toward excellence. Numerous studies show a strong correlation between profitability and employee satisfaction and engagement. For more details about Best Places to Work in Kentucky, visit www.bestplacestoworkky.com.

“KECH is a young company so we are very focused on building a great workplace culture where employees know they are valued and can grow professionally and personally,” stated COO, Kevin Woznick. KECH has experienced significant growth in 2018 and 2019, expanding from 12 employees at the end of 2017 to 65 employees today. Our focus on our employees and their success and growth has greatly contributed to our ability to win new contracts. Rodney Ramsey, HR Manager, was thrilled to learn of the award and remarked “You’re only as good as the people you hire, and we are grateful for our team. Our success is a direct result of our ownership and employees being unified in their priorities to care for our customers and each other.” Chris Carpenter, CEO, added “KECH isn’t just the founders’ company, but the KECH team’s company, and we are all creating a great place to grow together! It is an honor to be recognized as a company that truly cares about employees.”

Interested partners are encouraged to visit the KECH, Inc. website (www.kechco.com) to learn more about how we can help you enhance your operations through our full suite of services.

About KECH, Inc.

KECH, Inc., is a HUBZone certified, EDWOSB, providing clients with successful IT Service solutions such as L&D, contact center, service desk, consulting and proposal services, and staff augmentation. KECH is currently supporting multiple government agencies as a subcontractor such as the US Citizenship and Immigration Services, and multiple Department of Defense agencies including: SPAWAR, Office of the Secretary of Defense, and Defense Health Agency.

Williamsburg, KY – September 25, 2018 – KECH, Inc., a HUBZone certified, Economically Disadvantaged Woman Owned Small Business (EDWOSB), is thrilled to announce that we have been awarded a Department of Defense contract to develop several Computer Based Training (CBT) classes.

KECH, Inc. has been selected to develop a series of CBTs to help end-users understand key features and functionality of a DoD application. Using an AGILE approach for the development of each CBT, KECH is working in close collaboration with the client to make certain each CBT is designed and created with the end-user in mind. KECH is using professional software to develop interactive training that can be integrated into a Learning Management System (LMS) or uploaded and launched directly from the DoD web-app in an HTML format.

KECH’s learning philosophy was borne from a desire to improve Customer Experience (CX) and address operational issues that impact all industries. As financial constraints increase for both public and private sectors, we must continue to offer services that enhance skills in an everchanging world, increase efficiency, and decrease errors by empowering users with training self-service options. “With current budget pressures and associated business impacts, developing and administering an engaging Learning and Development (L&D) program has become more important than ever,” said Kevin Woznick, COO of KECH. For trainees to succeed, they must feel comfortable using a training platform, which requires the creation of training that is accessible, easy to digest, engaging and fun, and improves confidence with the training subject matter.

We developed our KECH Learn offering to modernize training; engage employees, customers, constituents, and end-users; and promote a continual learning culture. KECH Learn is a customizable Learning Management System (LMS) that supports rich content creation and a live virtual classroom environment. Course creation is highly interactive, uses gamification, embeds external sources, and multimedia integration for an engaging learning environment.

Interested partners are encouraged to visit the KECH, Inc. website (www.kechco.com) to learn more about how we can help you enhance your operations through our full suite of services.

About KECH, Inc.

KECH, Inc., is a HUBZone certified, EDWOSB, providing government and commercial clients with successful IT Service solutions such as L&D, contact center, service desk, consulting, federal procurement services, and staff augmentation. KECH is currently supporting multiple government agencies as a subcontractor such as the US Citizenship and Immigration Services and Defense Health Agency.