Williamsburg, KY, March 27, 2023
KECH, Inc., an IT services small business with a focus on mission critical customer experience (CX), has been awarded the TSA contract for TSA Contact Center. It is a five year contract to provide full turn-key, multi-lingual, multi-channel, secure contact center services via a FedRAMP authorized solution to assist with questions related to a full spectrum of TSA service areas.
“We are honored to have been selected by TSA to support the important mission of protecting the nation’s transportation systems”, stated Chris Carpenter, CEO, “by handling TCC interactions such as referrals, general information inquiries, inquiries on specific programs, applications and services, fulfillment requests, emergency inquiries, complaint inquiries, public comments, and customer surveys/feedback.”
Kevin Woznick, COO, added “At KECH, we are committed to delivering high quality services to TSA and the people it serves. It is exciting to be able to bring KECH’s extensive contact center experience supporting other Federal government agencies to the TSA TCC.”
KECH will work closely with TSA to ensure that all requirements are met, and all deliverables are delivered on time and within budget. We will also promote innovation and continuous improvement for the TCC, employing technology to drive efficiency and optimized CX across the enterprise.
KECH, Inc. is proud to be selected as the vendor for this important contract and looks forward to a successful partnership with TSA!
Interested customers and partners are encouraged to visit the KECH, Inc. website (www.kechco.com) to learn more about how we can help you enhance your operations through our full suite of services.
About KECH, Inc.
KECH, Inc., established in 2016, is a HUBZone certified WOSB that offers clients effective IT service solutions, including Business Process Outsourcing (BPO), CCaaS, service desk, staff augmentation, L&D with a focus on instructional design and gamification, consulting and proposal services. With over 500 employees supporting 8 contracts, KECH presently provides support to numerous government agencies, such as the Department of Education and Department of Defense agencies.
965 S Hwy 25 W, Ste 11
Chris Carpenter, CEO
Kevin Woznick, COO