KECH, Inc., wins the Transportation Security Administration (TSA) TSA Contact Center (TCC)

Williamsburg, KY, March 27, 2023

KECH, Inc., an IT services small business with a focus on mission critical customer experience (CX), has been awarded the TSA contract for TSA Contact Center.  It is a five year contract to provide full turn-key, multi-lingual, multi-channel, secure contact center services via a FedRAMP authorized solution to assist with questions related to a full spectrum of TSA service areas.

“We are honored to have been selected by TSA to support the important mission of protecting the nation’s transportation systems”, stated Chris Carpenter, CEO, “by handling TCC interactions such as referrals, general information inquiries, inquiries on specific programs, applications and services, fulfillment requests, emergency inquiries, complaint inquiries, public comments, and customer surveys/feedback.”

Kevin Woznick, COO, added “At KECH, we are committed to delivering high quality services to TSA and the people it serves. It is exciting to be able to bring KECH’s extensive contact center experience supporting other Federal government agencies to the TSA TCC.”

KECH will work closely with TSA to ensure that all requirements are met, and all deliverables are delivered on time and within budget. We will also promote innovation and continuous improvement for the TCC, employing technology to drive efficiency and optimized CX across the enterprise.

KECH, Inc. is proud to be selected as the vendor for this important contract and looks forward to a successful partnership with TSA!

Interested customers and partners are encouraged to visit the KECH, Inc. website ( to learn more about how we can help you enhance your operations through our full suite of services.

About KECH, Inc.

KECH, Inc., established in 2016, is a HUBZone certified WOSB that offers clients effective IT service solutions, including Business Process Outsourcing (BPO), CCaaS, service desk, staff augmentation, L&D with a focus on instructional design and gamification, consulting and proposal services. With over 500 employees supporting 8 contracts, KECH presently provides support to numerous government agencies, such as the Department of Education and Department of Defense agencies.

KECH, Inc.
965 S Hwy 25 W, Ste 11
Williamsburg, KY

Chris Carpenter, CEO

Kevin Woznick, COO

KECH, Inc. Ranks No. 410 on the 2021 Inc. 5000

INC. 5000 LogoInc. Magazine Reveals Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000

KECH, Inc. Ranks No. 410 on the 2021 Inc. 5000, with Three-Year Revenue Growth of 1,187 Percent

NEW YORK, August 17, 2021Inc. magazine today revealed that KECH, Inc. is No. 410 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

“We are so honored to be recognized in the top 10% of fastest growing companies by Inc. magazine. We are so proud of the whole team at KECH, and we know that we wouldn’t be here without the dedication and hard work that our team puts in every day!” said Chris Carpenter, CEO.

Not only have the companies on the 2021 Inc. 5000 been very competitive within their markets, but this year’s list also proved especially resilient and flexible given 2020’s unprecedented challenges. Among the 5,000, the average median three-year growth rate soared to 543 percent, and median revenue reached $11.1 million. Together, those companies added more than 610,000 jobs over the past three years.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at The top 500 companies are featured in the September issue of Inc., which will be available on newsstands on August 23rd.


Companies on the 2021 Inc. 5000 are ranked according to percentage revenue growth from 2017 to 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2017 is $100,000; the minimum for 2020 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to three decimal places. There was one tie on this year’s Inc. 5000.  Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at

About KECH, Inc.

KECH, Inc., founded in 2016, is a HUBZone certified, WOSB, providing clients with successful IT Service solutions.  KECH has four lines of business: 1) Consulting- we have helped our clients win more than $360M in new business awards; 2) Contact Center and Service Desk operations- we provide 350+ customer service staff focused on providing a great interaction every time; 3) Learning & Development- we design, develop, and administer training for multiple clients using the top training techniques to create interactive training that promotes a culture of learning through self-paced training; and 4) Our products line includes the KECH Management Portal, KECH Learn – our Learning Management System (LMS), and KECH Connect- our customized contact center technology platform. KECH is currently supporting multiple government agencies such as the IRS, Department of Education, and Department of Defense agencies.  KECH is also a 2019, 2020, 2021 Best Places to Work in Kentucky winner for the Small and Midsize (2021) Business Category awarded by the KY Chamber of Commerce!

KECH, Inc. is now a SBA HUBZone Certified Small Business

KECH is now HUBZone certifiedCertification provides innovative solution options for KECH and its clients.

Williamsburg, KY – February 6, 2018 – KECH, Inc., an Economically Disadvantaged Woman Owned Small Business (EDWOSB), is thrilled to announce its acceptance by the U.S. Small Business Administration as a HUBZone-certified company.

“We are extremely proud of our designation as a HUBZone certified company. This underscores our strong commitment to providing opportunity in economically disadvantaged areas,” said Chris Carpenter, CEO of KECH. “We are anticipating significant growth this year and by locating in a HUBZone, close to the University of the Cumberlands, we can offer our clients access to highly skilled resources at competitive rates.”

The Historically Underutilized Business Zones (HUBZone) program encourages economic development and employment growth in distressed areas. By providing small businesses in urban and rural communities preferential access to federal procurement opportunities, the program promotes growth in areas with proven economic needs. Each year, the Federal Government has an annual goal of awarding 3% of all federal prime contracts to HUBZone-certified small business concerns. You can learn more about the HUBZone program at

Kevin Woznick, the firm’s COO stated “Since we are one of the few HUBZone-certified, Woman-Owned Federal Business Process Outsourcing (BPO) providers in the U.S., KECH can offer unique advantages for all stakeholders. I am looking forward to working closely with our clients, partners, and employees to realize the full potential of our capabilities.”

“We are very excited that KECH has chosen to locate in our town- promoting economic growth and helping to bring jobs to our community of talented, hard-working, and capable people.” said Mayor Roddy Harrison of Williamsburg, KY.

Interested partners are encouraged to visit the KECH, Inc. website ( to learn more about how we can help you enhance your operations through our full suite of services.

About KECH, Inc.

KECH, Inc., is a HUBZone certified, EDWOSB, providing government and commercial clients with successful IT Service solutions such as contact center, service desk, consulting, federal procurement services, and staff augmentation. KECH is currently providing contact center support to government agencies such as the US Citizenship and Immigration Services and the Defense Health Agency.